Billing Overview
Can charge and check the transaction record
Billing Overview (New)
This manual introduces the new billing overview features of your Ominchat team’s backend. Please read it carefully.
1. Available Balance
Available Balance (Hourly Calculation) = Transaction Record Balance - Unbilled Usage (Hourly Calculation) - Accumulated Unpaid Monthly Statements
1.1 Expand for more information
Transaction Record Balance：The most updated balance listed in “Transaction Record” page (including all monthly invoices for WhatsApp message fees and invoices for each completed top-up transaction)
Unbilled Usage (Hourly Calculation)： Starting from 00:00 on the 1st day of each month, the usage will be calculated (updated on hourly basis)
Accumulated Unpaid Monthly Statements：The total amount of all unpaid monthly invoices.
This Month’s Cleared Monthly Statements：The total amount of offsetted monthly invoices within current month
This Month’s Total Top-up：The total amount of completed top-up transactions within current month
When the account balance falls below the minimum balance limit, the system will automatically suspend all functions that require a top-up, such as sending WhatsApp messages, LINE notification messages, SMS sending, and Live Video.
1.2 Low Balance Reminder
The “Low Balance Warning Amount” for each team's available balance will be set according to the account's currency. The default values for different currencies are as follows:"：
HKD：3500
MYR：50
USD：100
SGD：100
TWD：5000
* If you need to adjust the “Low Balance Warning Amount”, please consult your account manager.
2. Setting up Stripe card card payment for Auto Top-up
Our auto top-up feature only supports Offline - bank transfer / Online - payment via Stripe credit card currently (please be aware of all the transaction fees mentioned in Remarks 1).
The Stripe credit card setup procedure is as follows:
Click on 'Settings' to enter the Stripe page for credit card setup.
Once the setup has completed, the credit card information will be shown in the Omnichat billing overview backend.
This default credit card will be used for top-up payments.
3. Enable “Auto Recharge”
In order to enable the “Auto Recharge” feature, you have to set up the default credit card as mentioned in point 2.
Turn on the “Auto Recharge” button as shown in the below (Step 1).
Click “Edit Amount” to adjust the balance limit that triggers the Auto Recharge and the Recharge amount.
The system checks the team’s available balance every hour to determine if it is below the preset threshold (Step 3). If it is, the system will automatically top up according to the Recharge amount (Step 4).
For every completed auto top-up transaction, a billing record will be generated (shown in Invoice History and Transaction Record) and a successful top-up notification will be sent via email.
4. One-time Top-up (Online/Offline)
4.1 Online One-time Top-up
Click on “Top-up” and choose “Credit card”
Enter the top-up amount and click “Payment”
Enter credit card information to complete the payment. Once the payment is completed, the top-up amount will automatically be added to the team’s balance. The system will also send a successful top-up notification via email.
4.2 Offline One-Time Top-up
Click on “Bank Transfer” and enter the top-up amount, then click “Submit”
You can download the invoice.
Once the payment is completed, please upload the remittance proof. After Omnichat's finance team confirms and approves the remittance, the top-up amount will automatically be added to the team’s balance. (Please note that confirmation and approval of the remittance requires at least one business day.)
5. Invoice History
For those unpaid top-ups / monthly waba invoices, customers click the three dots in the "Actions" column [...] to download the invoice, upload remittance proof, or cancel the top-up request. For paid top-ups / monthly waba invoices, customers can also click the three dots in the Actions column [...] to download the invoice.
6. Transaction Record
Top-up invoices and monthly waba invoices with completed transactions will be listed in chronological order (from newest to oldest) on the “Transaction Record” page. Customers can filter the records by time period.
Remarks：
1）Stripe Credit Card Payment Fees：
Hong Kong Region
a. 5% service fee for online payments
b. Using a credit card issued outside of Hong Kong will be considered as an overseas transaction, incurring fees from the credit card company (please consult your credit card company for specific charges)
Taiwan Region
a. 5% service fee for online payments
b. An additional 5% tax will be applied in Taiwan.
c. Using a credit card issued outside of Hong Kong will be considered as an overseas transaction, incurring fees from the credit card company (please consult your credit card company for specific charges)
Other Regions
a. 5% service fee for online payments
b. Using a credit card issued outside of Hong Kong will be considered as an overseas transaction, incurring fees from the credit card company (please consult your credit card company for specific charges)
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