Your Profile

Team members can use this section to set up their personal profile information, manage their online/offline status, change the backend interface language, access the Help Center, and log out.

Click the “v” dropdown arrow next to your profile picture to expand the menu.

1. My Profile

You can edit your name, login email, and login phone number on this page.

2. Set as Online/Offline

You can set your online/offline status here. If your account had set up the auto assignment rule, you'll need to be online to receive assigned cases.

3. Language

Hover your mouse cursor over Language to expand the language options (currently supporting four languages). Once selected, the backend interface will be displayed in the chosen language.

4. Help Center

Click Help Center will open a new tab and navigate to Omnichat’s FAQ homepage.

5. Logout

Click Logout will immediately log out and return to the Omnichat login page, where you’ll need to re-enter your email/phone number and verification code to log in again.