> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/omo-she-ding/fen-dian-guan-li.md).

# Shop Management

Create or edit shop information, e.g. shop name and location code.

## Shop Management

{% hint style="info" %}
Only Administrator can get access to the shop management page
{% endhint %}

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FsmGSPhXUAvMHbSGNABAT%2F%E6%88%AA%E5%9C%96%202026-07-07%20%E4%B8%8B%E5%8D%883.04.26.png?alt=media&amp;token=f63e7da4-54ef-4332-a3b0-a62f994f7877" alt=""><figcaption><p>Shop Management layout</p></figcaption></figure>

Where to setup：OMO Setting -> Shop Management

1. Create Shop
2. Import Shop
3. Edit shop info
4. Delete shop

## Create shop

#### Step 1: Basic Setting

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FPVA3wnXYOsOmwOyg31zy%2F%E6%88%AA%E5%9C%96%202026-07-07%20%E4%B8%8B%E5%8D%883.06.54.png?alt=media&amp;token=424aaedc-d027-4eed-9f6c-55dd60ae98dc" alt=""><figcaption></figcaption></figure>

1. Enter the Location Name.
2. Enter the Location Code.
3. Enter the Region (optional). Setting a region makes it easier to filter and manage location information.

{% hint style="info" %}
**Please note:** If you change the **Location Code** in the future, please make sure to update the following as well:

* Regenerate the **Salesperson Binding Link** and **QR Code**. For details, please refer to [**Export Salesperson QR Code**](/en/features/omo-she-ding/hui-chu-dian-yuan-qr-code.md).
* If you have any **Saved Replies** assigned to a specific location, please open and save them again to refresh the location information.
* If you have any **WhatsApp Message Templates** assigned to a specific location, please open and save them again to refresh the location information.
  {% endhint %}

#### Step 2: Binding Message Setting

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F627eyUMbMVhhcVIuk74k%2F%E6%88%AA%E5%9C%96%202026-07-07%20%E4%B8%8B%E5%8D%883.11.08.png?alt=media&amp;token=6d4d627d-da21-4fc7-ae82-f174db1190fc" alt=""><figcaption></figcaption></figure>

**Binding Success Message**

* **Turn off settings** (No message will be sent after the OMO binding is completed)
* **Default** (Configure in [Staff Binding Settings](/en/features/omo-she-ding/omo-bang-ding-she-ding.md))
* **Custom by store** (Text message)

**Binding Additional Message**

* **Turn off settings** (No message will be sent after the OMO binding is completed)
* **Default** (Configure in [Staff Binding Settings](/en/features/omo-she-ding/omo-bang-ding-she-ding.md))
* **Custom by store** (Text message or Message Block)

## Import shop

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FfJMTtHO8c0a1yLjitI3v%2F%E6%88%AA%E5%9C%96%202026-07-07%20%E4%B8%8B%E5%8D%883.16.22.png?alt=media&amp;token=7d9250cd-b53e-45a0-96d6-92866595a863" alt=""><figcaption></figcaption></figure>

1. Download the Example file
2. Fill out the shop data and upload the file
3. Click Import

## Example file: import shop

![檔案需填寫內容](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LaFmilpuDQ-f7VKjHCH%2F-Mf-8-cEto5vbdChsbIR%2F-Mf-BU7oqY1rFu1hGhP_%2F%E5%8C%AF%E5%85%A5%E5%88%86%E5%BA%97%E7%AF%84%E4%BE%8B%E6%AA%94%E6%A1%88.png?alt=media\&token=a9dc0fce-ee19-4770-aa71-ea53cf76a42b)

1. Shop name
2. Location code

## Import format

{% hint style="info" %}
Example file is downloaded in csv format.
{% endhint %}

Please upload csv file for importing.\
You can export your excel file into csv format by following steps.

1. Upload the original excel file to Google Drive, open it in Google Sheets
2. Click File -> Download -> Comma-separated values (.csv)

![Upload to Google Drive and download as csv file](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FANn5OckaIM7xZtHeFMed%2F%E5%8C%AF%E5%85%A5%E5%88%86%E5%BA%97.png?alt=media\&token=c8cb6366-b148-4521-ae94-647e446165f1)
