Staff Schedule

This feature makes it easy to upload work schedule for OMO staff and do staff messaging setting.

Upload Staff Schedule

Administrator / Manager can upload work shifts of any branches while sale manager can manage the affiliated store only

1. Shop Location: Choose a specific shop (and upload work schedule for each shop) / Choose ALL shops to upload the staff schedule all in once

2. Month: Choose the corresponding month (and upload work schedule for each month)

3. Employee ID Type: Choose from Employee code / Email / Phone

4. CSV Sample Schedule for reference

5. Choose file with the staff schedule

6. Upload CSV

Staff Schedule (for single shop)

1. Employee ID Type: Choose from Employee code / Email / Phone

2. 1-In (when the shift starts on 1st of the specific month: 24 hour time)

3. 1-Out (when the shift ends on 1st of the specific month: 24 hour time)

Leave both In and Out blank for day-offs

Staff Schedule (for multiple shops)

The only difference from the staff schedule for single shop is that you will need to specify the locationcode for each staff.

Location Code can be found in the Shop Management tab

Schedule Upload History

It shows the Upload History

Get / Delete Staff Schedule

Check or Delete the uploaded staff schedule

1. Shop Location

2. Month

3. Get Staff Schedule

4. Staff Schedule (show daily work schedule, blank ones mean day-offs)

5. Delete the staff schedule of the specific month

6. Delete the staff schedule of a designated employee of the specific month

Administrator / Manager can upload work shifts of any branches while sale manager can manage the affiliated store only

Staff Messaging Setting

1. Staff won't receive new messages during offline or off-hour (no in-APP notifications）

2. During staff offline or off-hour time period, forward new messages to managers（Sales Manager will receive in-APP notifications）

3. Automatically control staff online and offline status according to uploaded staff schedule in the system (Offline is compulsory and staff cannot set online, no cases will be assigned automatically to staff during off-hour)

4. Disable offline or off-hour staff to send messages (Unable to reply during off-hour)

Auto Response During Off Business Hours

Setup auto response during off hours

Admin Role	Default Auto Reply	All Stores	Specific Store
Administrator	✔	✔	✔
Manager	✔	✔	✔
Sales Manager			✔

1. Default Auto Reply

   • Only dministrator & Manager can edit Default Auto Reply

   • Applicable to any stores that doesn't have its own Offline Store Auto Reply

   • If there are no Default Auto Reply and Store Auto Reply, then no auto response will be sent out during off hours

   
2. Store Auto Reply

   • Administrator & Manager can add or edit Store Auto Reply of all stores

   • Sales Manager can only add or edit the auto reply of his / her affiliated store

   • When each store has its own Auto Reply, the Default Auto Reply won't be applicable

   

Note: This feature follows the configured work schedule as a reference only.

For example, if a salesperson manually sets themselves to Offline during their scheduled working hours, incoming messages will not trigger the off-hours auto-reply.