> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/omo-she-ding/dian-yuan-pai-ban-guan-li.md).
# Staff Schedule Management
This feature makes it easy to upload work schedule for OMO staff and do staff messaging setting.
## Upload Staff Schedule
{% hint style="info" %}
Administrator / Manager can upload work shifts of any branches while sale manager can manage the affiliated store only
{% endhint %}
1. Shop Location: Choose a specific shop (and upload work schedule for each shop) / Choose ALL shops to upload the staff schedule all in once
2. Month: Choose the corresponding month (and upload work schedule for each month)
3. Employee ID Type: Choose from Employee code / Email / Phone
4. CSV Sample Schedule for reference
5. Choose file with the staff schedule
6. Upload CSV
## Staff Schedule (for single shop)
1. Employee ID Type: Choose from Employee code / Email / Phone
2. 1-In (when the shift starts on 1st of the specific month: 24 hour time)
3. 1-Out (when the shift ends on 1st of the specific month: 24 hour time)
{% hint style="warning" %}
Leave both In and Out blank for day-offs
{% endhint %}
## Staff Schedule (for multiple shops)
The only difference from the staff schedule for single shop is that you will need to specify the `locationcode` for each staff.
**Location Code** can be found in **the** [**Shop Management**](/en/features/omo-she-ding/fen-dian-guan-li.md) tab
## Schedule Upload History
It shows the Upload History
## Get / Delete Staff Schedule
Check or Delete the uploaded staff schedule
1. Shop Location
2. Month
3. Get Staff Schedule
4. Staff Schedule (show daily work schedule, blank ones mean day-offs)
5. Delete the staff schedule of the specific month
6. Delete the staff schedule of a designated employee of the specific month
{% hint style="info" %}
Administrator / Manager can upload work shifts of any branches while sale manager can manage the affiliated store only
{% endhint %}
## Staff Messaging Setting
1. Staff won't receive new messages during offline or off-hour (no in-APP notifications）
2. During staff offline or off-hour time period, forward new messages to managers（Sales Manager will receive in-APP notifications）
3. Automatically control staff online and offline status according to uploaded staff schedule in the system (Offline is compulsory and staff cannot set online, no cases will be assigned automatically to staff during off-hour)
4. Disable offline or off-hour staff to send messages (Unable to reply during off-hour)
## Auto Response During Off Business Hours
Setup auto response during off hours
| Admin Role | Default Auto Reply | All Stores | Specific Store |
| ------------- | ------------------ | ---------- | -------------- |
| Administrator | ✔ | ✔ | ✔ |
| Manager | ✔ | ✔ | ✔ |
| Sales Manager | | | ✔ |
1. Default Auto Reply
* Only dministrator & Manager can edit Default Auto Reply
* Applicable to any stores that doesn't have its own Offline Store Auto Reply
* If there are no Default Auto Reply and Store Auto Reply, then no auto response will be sent out during off hours
2. Store Auto Reply
* **Administrator & Manager** can add or edit Store Auto Reply of all stores
* **Sales Manager** can only add or edit the auto reply of his / her affiliated store
* When each store has its own Auto Reply, the Default Auto Reply won't be applicable
{% hint style="info" %}
**Note:** This feature follows the configured work schedule as a reference only.
For example, if a salesperson manually sets themselves to **Offline** during their scheduled working hours, incoming messages will **not** trigger the off-hours auto-reply.
{% endhint %}
