> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/omni-ai-add-on-feature/raccoon-ai-agent/raccoon-ai-agent-faqs.md).

# Raccoon AI Agent FAQs

If your specific issue is not covered on this page, please feel free to reach out to your Omnichat Consultant or our Online Support Team.

#### Q: On the LINE platform, will AI responses incur additional LINE messaging fees? Messaging fees depend on the AI provider's integration method:

* Omni AI: Messages are sent via the Reply API, so no additional LINE messaging fees are charged.
* Third-party AI Agents (e.g., Raccoon AI): Omnichat supports both Reply and Push APIs. Please check with your specific AI provider to confirm which API their feature uses to determine if LINE messaging fees will apply.

#### Q: A client has two different AI Agents in the Raccoon AI dashboard for different social channels. How should this be configured in Omnichat? Can we use the same AI Agent card?

* Omnichat communicates with Raccoon AI through a single unified URL, therefore, you will only see one Raccoon AI Agent in the Omnichat dashboard.
* The multi-agent logic is managed entirely on the Raccoon AI side. Since Omnichat cannot distinguish between them, you will use the same AI Agent card to trigger the interaction. Which specific agent responds will depend on the routing logic configured within Raccoon AI.

#### Q: Why is the AI not responding after I set up the Raccoon AI Agent? The conversation goes straight to the "Pending - Human" queue.

* First, ensure that the AI Agent card has been created and that there is a clear trigger path (e.g., via Auto-reply or a LINE Rich Menu button).
* If the trigger path is correct, check the "Conversation Logs":

  * If you see a record of "AI Agent seeking human assistance":\
    This means Omnichat triggered the AI correctly, but Raccoon AI proactively transferred the chat to a human. Please contact Raccoon AI support to troubleshoot. A common cause is that the Agent’s operating scope (specific social channels or URLs) has not been authorized in the Raccoon AI dashboard.
  * If there is no record of "AI Agent Started" or "AI Agent Triggered":\
    This indicates that Omnichat did not successfully trigger the AI. Please contact your Omnichat Consultant or our Online Support Team for further investigation.

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#### Q: Is the Raccoon AI Satisfaction Survey the same as the Omnichat Satisfaction Survey?

No, they are different. The Raccoon AI survey is independent of Omnichat’s built-in satisfaction survey features, they operate as separate functions.