Raccoon AI Integration Guide

Once integrated with Raccoon AI, you can add a Raccoon AI Agent to your Omni AI page to start interacting with customers!

This is an add-on feature. If you see a "Upgrade" notice, please contact your account consultant or reach out to us via our online messaging service.

Prerequisites

Before you begin, please obtain your "App Token" and "Header Auth" credentials from Raccoon AI.

Step 1

In the Omnichat dashboard, navigate to the left menu: Channels > Third-party Apps > AI Agent > Raccoon AI, and click the "Integrate" button.

Step 2

Review the supported features for this integration, then click "Start" button.

Step 3

Enter the App Token provided by Raccoon AI and click "Submit" button.

If you do not have an App Token, please contact the Raccoon AI team for assistance.

Integration Successful!

A green checkmark indicates that your integration is active and ready to use.

Additional Actions

Click the "..." icon on the right to access more settings:

1. Edit integration data: Update or refresh your App Token.

2. Go to Agent Studio: Jump to the Omni AI Agent Studio to manage your AI Agent's settings. For detailed instructions, please refer to the Raccoon AI Agent Set Up Page.

3. Go to Chatbot: Navigate to the Chatbot page to add new AI Agent cards.

4. Remove integration: Remove Raccoon AI-related Agent settings from the Agent Studio.