> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/marketing/chatbot-builder/chatbot-module-91app-user-only/differences-between-91app-default-module-with-omnichat-chatbot.md).

# Differences between 91APP Default Module with Omnichat Chatbot

Omnichat Chatbot can support the customized Text message, which the 91APP default module does not support yet. Let Omnichat tell you the differences!

## "My membership Card" Chatbot Module

### Step 1: If the customers, who have not yet completed the 91APP membership binding, and click the "Third-party identity binding button", they will receive the 6-digit verification code. Then the customer needs to send it to the LINE official account to complete the binding.

The content of the relevant text message on the left can be set in the "Advanced Automation" ->"Bot Builder"

When the customers complete the Omnichat binding and click the "My membership Card" bot's button, it will be directed to the Chatbot of the 91APP default module. The customers need to press "Binding" to complete the 91APP member binding.

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FGRkAMzOzlMKevVa8WAtH%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%8812.03.50.png?alt=media\&token=07c1f7d2-13d1-4477-8536-ebacddc0e25c)

### Step 2: Set the Keyword via Omnichat Admin to trigger the "My Membership Card" block

**Because 91APP default module without the trigger setting of "viewing my membership card", so you need to set the trigger rule within Omnichat Admin. Otherwise, the customers cannot trigger any message even if they click "My Membership Card"**

Solution: You need to set "LINE channel Keyword Autoreply" and "Bot module" within Omnichat Admin. So that when the customers click the 91APP default module's "My Membership Card" button, they can trigger the Omnichat chatbot's Block through the Keyword Autoreply.

Next, link up the button of Omnichat chatbot's block to "@My Membership Card" Chatbot's block\
-> When the customer click "My Membership Card" the "@My Membership Card" 91APP Chatbot's block will be triggered

{% hint style="info" %}
The Keyword setting must be consistent with 91APP default module, otherwise, the Omnichat setting cannot be triggered
{% endhint %}

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FcYpHUNW9DgFSRLxPmycK%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%8812.24.25.png?alt=media\&token=65f465f0-97c6-4938-ba48-d4124283599f) ![Content of Omnichat Block can be changed (Text & Button)](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FxukMkZ3lTfxgLvPjtkIW%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%8812.24.13.png?alt=media\&token=72a49591-1049-4042-abaf-031da4c7b49c)

### Step 3: When the customers click "My Membership Card" again

When the customers click "My Membership Card" again, it will trigger "@My Membership Card" Chatbot's block

![Omnichat Block can customize the content](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F2xdCA1bFnHFHT7uy3FQM%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%882.08.42.png?alt=media\&token=139a1c2f-c23f-4994-96a8-fedb3cbf81af) ![91 default module's content cannot be changed](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FESa66EcZYVmp3ahZziOy%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%882.08.48.png?alt=media\&token=43fede3c-f56a-4c22-9a68-545c8800b782)

### The customer who binding with 91APP members already

Path: Click "Link LINE Account" on the official website to complete the third-party binding -> Click "inquire membership information" (linked to @My Membership Card chatbot's block) -> Trigger "@My Membership Card" 91APP Chatbot's module

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FgYe7noRYfTttR1IBoMvj%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%882.17.43.png?alt=media\&token=f94391ab-998d-45e1-b614-3932e62d8581)

## "Shipping Progress" Chatbot Module

### Step 1: If the customers, who have not yet completed the 91APP membership binding, and click the "Third-party identity binding button", they will receive the 6-digit verification code. Then the customer needs to send it to the LINE official account to complete the binding.

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FnsecB0z3ZxtMQtNBRvIj%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%882.35.44.png?alt=media\&token=abfb50e8-47d8-4e3a-8ddd-9db119663158)

### Step 2: Set the Keyword via Omnichat Admin to trigger the "Shipping Progress" block

**Because 91APP default module without the trigger setting of "viewing order status", so you need to set the trigger rule within Omnichat Admin. Otherwise, the customers cannot trigger any message even if they click "Shipping Progress"**

Solution: You need to set "LINE channel Keyword Autoreply" and "Bot module" within Omnichat Admin. So that when the customers click the 91APP default module's "My Membership Card" button, they can trigger the Omnichat chatbot's Block through the Keyword Autoreply.

Next, link up the button of Omnichat chatbot's block to "@Shipping Progress" Chatbot's block\
-> When the customer clicks "Shipping Progress" the "@Shipping Progress" 91APP Chatbot's block will be triggered

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F5QQnYRvSPNJUh7YBAXaI%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%882.39.26.png?alt=media\&token=53c3d541-a482-4e8f-9468-d5af94676b4e) ![Omnichat 模組內容可更改（機器人內文＆我的會員卡按鈕）](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FHfZu1EMPR0ORDJ4M2kLA%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%882.46.26.png?alt=media\&token=ed015dd3-8506-4f1f-aaf0-4af0957b367c)

### Step 3: When the customers click "Shipping Progress" again

**When the customers click "Shipping Progress" again, it will trigger "@Shipping Progress" Chatbot's block**

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FroTxrtTxBh0Gcdy7hpts%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%883.00.20.png?alt=media\&token=7960216d-1d41-499b-8f8d-9258aa0d9819)

### The customer who binding with 91APP members already

Path: Click "Link LINE Account" on the official website to complete the third-party binding -> Click "inquire shipping progress" (linked to @Shipping Progress chatbot's block) -> Trigger "@Shipping Progress" 91APP Chatbot's module

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FN4XJ0yHFivl07XGWcyhD%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%883.03.20.png?alt=media\&token=ce8b6097-866c-4419-b746-1ec38d17020c)

## Remark

When you want the customers enter the membership card or inquire the shipping progress manually to get the related information. You can set new Keyword Autoreply to put in the commonly entered words from the customer into the rule of setting to trigger the member card block and shipping block

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F6mD3PrKPW9KdiATPdEPm%2F%E6%88%AA%E5%9C%96%202022-03-08%20%E4%B8%8B%E5%8D%883.19.41.png?alt=media\&token=e7691f6c-e0fe-48b5-a5f9-4e86ffb0a424)