> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/marketing/chatbot-builder/chatbot-module-91app-user-only.md).
# Chatbot Module (91APP User Only)
91APP users will see two more preset cards-"Membership card" and "Shipping Progress" card. Customers of 91APP can call for their membership information and shipping status through the LINE account,
## How to call out LINE's Chatbot
### Step 1: Go to 91APP backend and complete the related setting
1. Go to OSM setting > LINE module setting. Please select the existing partner"Omnichat", as it needs to transfer Webhook URL between 91APP and Omnichat in order to process the Webchat in 91APP\
So, there will be two reminder windows, you need to fill in the Omnichat's Webhook URL and the chatbot plugin will be closed on this page, please go to the Omnichat Admin to operate.
2\. As selected Omnichat as an existing partner, the field of "Webhook URL" will appear. Please copy and paste the Omnichat's Webhook URL here to ensure the data between 91APP and Omnichat can transfer smoothly
You can go to Omnichat Admin's Channels>> Messenger Integration>> LINE Official account integration, to copy the Omnichat Webhook URL
3\. When the store chooses the existing partner Omnichat, the chatbot of 91APP will be closed. Then, the store needs to operate and set up the chatbot in the Omnichat Admin.
### Step 2: Create New Bot through Omnichat Admin's "Bot Build"
Reminder: You can also use LINE chatbot's "new modules" to create
### Step 3: Create Bot
1. Click "New block"
2. Create 2 blocks and rename them to "My membership card" and "Order tracking (Shipping Progress)" (can edit to any name)
3. Create a "My membership card" block and click the "Text message" card to create a button
4. Let "My membership card" block link to the block of "@My membership card(support LINE only)"
5. Click the "Order tracking (Shipping Progress)" Block and set the bot's button into the "Order tracking" block. According to the above step and link to "@Shipping Progress(support LINE only)" block
### Step 4: 91APP Bot Common Application
Except for binding 91APP members from the official website, you can also refer to the following methods to bind the 91APP members and review the members' order records!
1. Auto Reply
2. Chatbot's Welcome Module (If you preset a welcome Chatbot and published to LINE)
3. LINE Imagemap
#### 1. Auto Reply
After completing the Chatbot, you can apply "Auto Reply", so that the customers can enter the keywords and trigger the "My membership card" or "Shipping Progress" block.
First, you can go to "Advanced Automation" -> "Auto Reply" to set up the built bot. For the detail of Auto Reply, please refer to[ here](/en/features/marketing/keyword-autoreply.md)
1. Click "Add New Group", setting the "Targeted Messenger" to "LINE"
2. Click "Add New Rule" to set the content and rule of the Auto Reply
 
1. Click "Add New Rule" and select the Keyword Condition to "is exactly the same"
2. Keyword: "My Member Card" / "Shipping Progress"
3. It is necessary to "Tick" the "In Progress" in "and case status is" so that the live chat conversation can still trigger the Keyword
4. Select "Message Block" under "replies with", and select the related bot and block (which is My Member Card/ Shipping Progress), and click "Save"
#### 2. Chatbot's Welcome Module (If you preset a welcome Chatbot and published to LINE)
Except for the Auto Reply, you can also use the Welcome Module to trigger the blocks.
You can set up the Text message for the Welcome Module, and through the button to link with the "@My membership Card(support LINE Only)" and "@Shipping Progress(support LINE Only)"
#### 3. LINE Rich Menu
After setting the Bot through Omnichat, you can go to the "Advanced Automation" -> "LINE Rich Menu" to define the action
About LINE Rich Menu, please refer to [here](/en/features/marketing/line-rich-menu.md)
