> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/marketing/auto-assign-2.0/auto-assign-2.0-set-up/auto-assign-2.0-adding-auto-assign-into-chatbot-whatsapp-only.md).

# Auto Assign 2.0: Adding Auto Assign into Chatbot (WhatsApp only)

The Auto Assign feature enables you to streamline your WhatsApp chatbot interactions. With the ability to add Auto Assign directly into your chatbot flow, you can now automatically categorize and route incoming messages based on specific keywords, ensuring faster response times and improved customer satisfaction.

This guide will walk you through the process of setting up and utilizing this enhanced feature within your WhatsApp chatbot.

1. With the earlier Auto Assign rule, we will now learn how to add the rule into the Bot Builder. In your group, look for the "Group ID" and the "Rule ID".<br>

   <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F2MWPc9BWxCsDdEI9mjIC%2Fimage.png?alt=media&amp;token=f9b338d1-e662-4da6-b7e9-4a664d461b1d" alt=""><figcaption></figcaption></figure>
2. In a separate tab for your browser, access your Bot Builder.<br>

   <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FIzZNObmu4S0N2FIeUekp%2Fimage.png?alt=media&amp;token=1b11650c-97ac-4b51-876b-d0592c8c3bff" alt=""><figcaption></figcaption></figure>
3. Select your bot and Click "＋ Add Block"<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/e3f667ff-9634-4e68-9d83-5e4c80e8f76b/user_cropped_screenshot.jpeg?tl_px=0,307\&br_px=1697,1268\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=179,281)
4. Then, in the list of cards available, select "Auto-assign".<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/b33e2ff6-cf96-4188-8bd4-b675132c6409/user_cropped_screenshot.jpeg?tl_px=0,485\&br_px=1709,1446\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=672,279)
5. Add your Group ID.<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/fd4292d0-76b1-44d5-b7ae-db61dfdae93a/user_cropped_screenshot.jpeg?tl_px=0,178\&br_px=1702,1139\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=551,280)
6. Add your Rule ID.<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/5f9cb09c-6c20-4a50-ae6f-da7819e35d7c/user_cropped_screenshot.jpeg?tl_px=0,339\&br_px=1705,1300\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=643,279)
7. Click "Save" once you have filled in the fields.<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/787008a7-3c2b-4486-a940-2516838205b2/user_cropped_screenshot.jpeg?tl_px=0,0\&br_px=1689,961\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=1001,97)
8. Now, you can automate the process of assigning your contacts to an agent!