> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/marketing/auto-assign-2.0/auto-assign-2.0-group-reports.md).

# Auto Assign 2.0: Group Reports

One of the new features that comes with Auto Assign 2.0 is the ability to view detailed reports for your keywords. This section will guide you through reviewing reports for the keywords configured under your Auto Assign groups.

## Accessing Auto Assign Reports in Omnichat

1. To review the total times a Auto Assign rule has been triggered, click on the 3 dots (...) located on the right corner of your Auto Assign group. A drop-down list will appear.<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-08-21/8fcf51c2-f5a2-4a8c-98b7-db802ea977ee/user_cropped_screenshot.jpeg?tl_px=602,0\&br_px=2150,865\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=963,138)
2. Click "Reports".<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-08-21/cac64ec1-b920-4d23-a2bb-3f4fea15a493/user_cropped_screenshot.jpeg?tl_px=602,54\&br_px=2150,919\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=998,277)
3. A page will load containing the report of total times the keywords within the group were triggered.<br>

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-08-21/2d367e23-ad74-4d37-8b81-6f6aa88386bb/user_cropped_screenshot.jpeg?tl_px=0,0\&br_px=1248,745\&force_format=jpeg\&q=100\&width=1120.0)

## Benefits of Reviewing your Auto Assign reports:

Reviewing Auto Assign Reports offers valuable insights into the performance and effectiveness of your keyword strategies:

* **Identify High-Performing Keywords:** By analyzing the report data, you can pinpoint the keywords that are triggering the most frequently, indicating high user engagement and potential areas for further optimization or content expansion.
* **Uncover Underperforming Keywords:** The reports also highlight keywords that are rarely triggered, suggesting opportunities for refinement, replacement, or removal to ensure your keyword groups are focused and impactful.
* **Track Trends and Patterns:** Regular review of the reports helps you identify trends and patterns in keyword usage, allowing you to adapt your strategies to changing user behavior and preferences.
* **Measure Campaign Effectiveness:** If you're using Auto Assign for specific campaigns or promotions, the reports can help you measure their success and identify areas for improvement in future initiatives.
* **Optimize Resource Allocation:** Understanding which keywords are driving the most engagement can help you allocate your resources effectively, focusing on the areas that generate the most value for your business.

## **Conclusion**

Auto Assign is a powerful tool that streamlines and enhances the process of categorizing and organizing information, such as customer inquiries or support tickets, based on keywords. By automating this process, you can save time, improve accuracy, and ensure that customer inquiries are routed to the appropriate teams or agents for prompt resolution. Simply put, the Auto Assign feature offers a valuable solution for optimizing your workflow, improving customer satisfaction, and achieving greater efficiency for your business.\ <br>

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