Social Channel Interactions

Omnichat supports Facebook / Instagram comment auto-reply and private message auto- reply, allowing you to create a Facebook / Instagram comment auto-reply advertising campaign.

Facebook public comment auto-reply

Facebook private message auto-reply

Please noted that you should log in to your Facebook fan page as an administrator to use "Facebook Comment Reply" feature

How to set up Social Channel Interactions Campaign

Step 1 - Create New Campaign

Click the "New Campaign" button in the upper right corner

Step 2 - Set up the Campaign name and select the FB Page / IG Account

• Enter the campaign name

• Select the Facebook Page / Instagram Account

Step 3 - Select the Facebook or Instagram Post / Enter Page Post ID manually

In the "Select Recent Post", select the "Post" you want to execute the "Auto-reply"

"Select Recent Post" will only display the latest 25 "published" posts

If you want to set up the Facebook "Scheduled Post" / "Advertisement Post" / old post, you can enter Page Post ID manually

For more details, please refer to "How to get Facebook Post ID?"

How to get Facebook Post's ID?

Create an auto-reply for "All Post" and it will be the default auto-reply for all post's comments. If a single post's comment reply is created, then this will take precedence

"All Post" supports all posts include "published post", "scheduled post" and "advertisement post", and all published posts before the campaign

Step 4 - Set the effective time of post reply

After the validity period has passed, the message will no longer be delivered. If there is no time limit to be set, select Permanent

Facebook post

Instagram post

The valid period of IG Live can only be 24 hours.

Valid period: All live within valid period will trigger private autoreply message

Step 5 - Set up the "Reply Settings

Please select the rules of the auto-reply, including "comment" and "tag friends". Both can be set at the same time.

Comment

1. Is anything: No need to set up the keyword. Left any comment (includes image / FB stickers) and auto-reply will be triggered

2. Contains any: When multiple keywords are set, the auto-reply will be triggered if the comment contains any keyword

3. Contains all: When multiple keywords are set, the auto-reply will be triggered if the comment contains all keywords

4. Is exactly the same as: The comment should be exactly the same as the "Reply settings". so, it is recommended to set only one keyword or sentence. If multiple keywords are set, the auto-reply will only be triggered by the "first" keyword, and the "second" keyword will be ignored.

For example:

Select "Contains any", when customers comment 1, 31 or 24, the auto-reply will be triggered as "1", "2" are included

Select "Contains all", when customers comment 12 or 21, the auto-reply will be triggered as "1", "2" are both included

Select "Is exactly the same as", only when customers reply "Omnichat", the auto-reply will be triggered as it is the first keyword. If the customer comment "ABC" or "Hi", the auto-reply will not be triggered

Tag friends

1. Without mention: If customers don't need to tag their friends, please select this option.

2. Greater than of Equals: After you set the numbers, the auto-reply will be triggered when customers tag the same numbers of their friends.

Instagram doesn't support tagging friends feature currently.

Step 6 - Create the content of the Public Comment reply and Private Messages reply

Create at least one "Public comment reply" or "Private Messages reply"

"Private Messages reply" supports:

1. "Text": Reply by plain text

2. "Message Block": Reply by Chatbot block (Note: Due to the limitation of Facebook, the reply can only include 1 chatbot block. So, it is recommended to use a chatbot with a button to increase the interaction rate with your customers)

If you add multiple replies, the system will send one to the customer randomly. This can avoid automatically reply the same message every time and reduce the risk of the account being blocked by Facebook because of sending too many similar messages

Step 7 - Add multiple groups of Public Comment replies and Private Messages replies

You can also set up multiple groups of Public Comment replies and Private Messages replies

Customers tag your Instagram official account, they will receive private message

Customers' instagram account must be public, or they will not receive private message form your instagram official account

Step 1: Select story mentioned

Step 2: You can set the valid period

Step 3: Reply Settings

If you choose to reply in text, you can select the customer name lower right corner. The name of the customer will be automatically fetched.

You can set text or message block

IG Reels post trigger "Auto reply" & "Private message reply"

1. Set the campaign name

2. Select the channel

3. Select FB/IG account

4. Select IG Reels post

5. Set the comment content

6. Set the public comment

7. Set the private messages

List

1. Draft: Posts in the draft state can be edited and modified, but once published, they can only be paused

2. Paused: As long as the pause is pressed in the enabled state, even if the automatic reply condition is met, it will not be triggered

3. The list: It will show the post option, "one post", "all post" or "IG Live"

4. Edit: You can click edit button to edit the campaign

5. Active: You can active " draft post" and "paused post"

6. Pause: Click the pause button can make the post activity appear "paused"