WhatsApp | Cart Message Setup Process

Setting Up the Cart Message

1. As stated in the Introduction, you will have to click the "Edit" button on the Set Up Cart Message Section to access the configuration page.

2. You will see this layout for WhatsApp:

   
3. To begin the set up process, turn on the toggle for the first message.

4. Set up the time to send the first message. This step controls how long customers wait after adding items before the first reminder is sent.

   • Ensure to enter a time greater than 5 minutes to save your settings.

5. On WhatsApp, Omnichat provides preset Message Templates for Cart Messages. Customise your message through the "custom message" field.

6. If necessary, you can create a second message by repeating the instructions from step 3. Omnichat provides two message sections by default, but you can add more if needed. To add a third message, simply click "Add Message" below the existing section.

You can configure a maximum of 4 cart messages.