> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/customer-service-setting/customer-surveys-add-on-module.md).

# Customer Surveys (Add-On Module)

Do you want to know whether the customers are satisfied with the response time of customer service and the evaluation of the performance?  You can enable the Satisfaction Survey!

{% hint style="info" %}

1. This feature can be applied to all communication channels, including Website live chat plugin, Facebook, Instagram, LINE and WhatsApp
2. If you have set the "Close Case Auto Reply" in Website live chat, please disable it first

Adjustment path: Channels -> Webchat -> [Webchat Setting](/en/features/tong-xun-qu-dao/wang-zhan-dui-hua-cha-jian/webchat-setting.md)
{% endhint %}

## Trigger Time

1. Send automatically when the event is closed
2. Send manually when the event is closed

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FEMVFzdiGSo3dscHray5q%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8811.41.59.png?alt=media&amp;token=fa69e1aa-5c80-436f-8fec-5185278c6bea" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FAj4s60WCbE5pRSAx0Xst%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8811.43.54.png?alt=media&amp;token=5f9744e7-1323-48c8-94f9-91f7b7520c7b" alt=""><figcaption><p>Send manually when the event is closed</p></figcaption></figure>

#### Satisfaction Survey **(Can customise text)**

1. Message title
2. Button text
3. Evaluation text

### Step 1

"Customer Service Setting" -> "Customer Surveys", and enable the feature. Also, set the Subject, Button text "and Comment.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F0UJjPP6Yp4LdcIUu1y2W%2F%E6%88%AA%E5%9C%96%202023-05-11%20%E4%B8%8B%E5%8D%8812.11.01.png?alt=media&amp;token=5950a079-8bfa-4bd0-8e48-eb4231bcf064" alt=""><figcaption></figcaption></figure>

### Step 2: Click "Save" and switch on the button after Setting

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FGfLR5KvU6vqjt1shWPtM%2F%E6%88%AA%E5%9C%96%202023-05-08%20%E4%B8%8A%E5%8D%8811.46.08.png?alt=media&amp;token=a0e18b2e-20f4-4247-bf42-4ea1196e5f5d" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This is an add-on module. For more details, please contact Omnichat's consultants.
{% endhint %}

{% hint style="info" %}
To enable satisfaction surveys for conversations handled by OMO role users (e.g., Sales Representatives or Sales Managers), please contact your Customer Consultant to request feature activation and confirm that your team plan includes this functionality.
{% endhint %}