Customer Surveys (Add-On Module)

Do you want to know whether the customers are satisfied with the response time of customer service and the evaluation of the performance? You can enable the Satisfaction Survey!

1. This feature can be applied to all communication channels, including Website live chat plugin, Facebook, Instagram, LINE and WhatsApp

2. If you have set the "Close Case Auto Reply" in Website live chat, please disable it first

Adjustment path: Channels -> Webchat -> Webchat Setting

Trigger Time

1. Send automatically when the event is closed

2. Send manually when the event is closed

Send manually when the event is closed

Satisfaction Survey (Can customise text)

1. Message title

2. Button text

3. Evaluation text

Step 1

"Customer Service Setting" -> "Customer Surveys", and enable the feature. Also, set the Subject, Button text "and Comment.

Step 2: Click "Save" and switch on the button after Setting

This is an add-on module. For more details, please contact Omnichat's consultants.

To enable satisfaction surveys for conversations handled by OMO role users (e.g., Sales Representatives or Sales Managers), please contact your Customer Consultant to request feature activation and confirm that your team plan includes this functionality.