> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/customer-service-setting/conversation-setting/saved-replies.md).

# Saved Replies

You can manage and edit your saved replies through this feature.

![](https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Ffx09Xsvdbvwa1fu5aRMx%2FScreenshot%202022-04-22%20at%203.13.27%20PM.png?alt=media\&token=ac00ef85-e3d4-4f5e-96ae-a29240a02c0c)

1. Saved replies title: mainly for easier search, it will not be displayed on customers side
2. Suitable Teammate: shows the type of the suitable teammates, and Administrator can see all saved replies (except the replies which are pre-set as "only myself")
3. Create Tags for Saved replies which can be used for filtering
4. Edit: Edit the Saved replies
5. Delete
6. Search the Saved replies by Keywords and Tags for easier search
7. Create a new "Saved reply"

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fh0aNfYLGPklO2bbKs0mU%2F%E6%88%AA%E5%9C%96%202023-05-11%20%E4%B8%8B%E5%8D%882.27.31.png?alt=media&amp;token=a579b2eb-bb0b-44be-9190-042fd86bd044" alt=""><figcaption></figcaption></figure>

1. Title: You can set the title so that you can use keywords when searching on the conversation page
2. You can set the save reply is applicable to which teammates
3. Message Count: (Number of message types already used/Number of message types that can be used), pictures and texts each count as one, pictures and texts count up to five
4. Contents: It can support 1,000 characters. It is suggested to divide it into two replies if the character limit is exceeded. Chinese characters count as multiple characters
5. Image & Video: You can directly drag the file to upload, or click "Upload File". Need to actually drag the file into the pane

{% hint style="warning" %}

1. Save reply with videos can not be used in Instagram conversation and website conversation
2. MOV video tybe can not be uploaded
   {% endhint %}

6) Tags can be used to differentiate the types of saved replies.\
   Example1: Returns / Exchanges / General customer service\
   Example2: To differentiate saved replies for multiple LINE official accounts
7) Customer name & Emoji: Click the button, the customer name parameter will appear in the content

{% hint style="info" %}
Picture & Video format please refer to: [Format list](https://docs.omnichat.ai/features/gong-neng-su-cai-chi-cun-yi-lan-biao)
{% endhint %}