Auto Assign : Adding Auto Assign into Message Flow (WhatsApp only)

The Auto Assign feature enables you to streamline your WhatsApp Message Flow interactions. With the ability to add Auto Assign directly into your Message Flow, you can now automatically categorize and route incoming messages based on specific keywords, ensuring faster response times and improved customer satisfaction.

This guide will walk you through the process of setting up and utilizing this enhanced feature within your WhatsApp chatbot.

1. With the earlier Auto Assign rule, we will now learn how to add the rule into the Message Flow Builder. In your group, look for the "Group ID" and the "Rule ID".

   
2. In a separate tab for your browser, access your Message Flow Builder.

   
3. Select your bot and Click "＋ Add Block"

   
4. Then, in the list of cards available, select "Auto-assign".

   
5. Add your Group ID.

   
6. Add your Rule ID.

   
7. Click "Save" once you have filled in the fields.

   
8. Now, you can automate the process of assigning your contacts to an agent!