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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Mass Messaging - Web Version

Mass Message - Web Version

  1. From the Main Menu of your account, head to Conversation 2.0 and go to "My Cases -> Progress".

  2. Within the case list, locate the 'Bulk Actions' menu (represented by a hamburger icon). Select 'Mass Message' from the available options.

  3. Once you have clicked on "Mass message", the layout will be selectable.

  4. Proceed to select your contacts.

  5. Once you have selected your contact, the view of your selected contact list will be shown in a section on your right.

  6. Proceed to craft your message for your contacts.

For WhatsApp users:

  • Please bear in mind that this feature is only allowed for customers who are in the active conversation period. For inactive conversations, you will need to use the Mass WhatsApp Template option.

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