> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/conversation-2.0/layout/contact-information.md).

# Contact Information

In the "Customer Information" section, you will see all the information pertaining to your contact. This is the final part of the Conversation Module layout where you can manage your contacts' information.<br>

1. The first thing you'd notice is the Contact's name. This field is editable but it is automatically populated using the channel's metadata. You can also edit the email field of your contact.

{% hint style="info" %}
When initiating a conversation through WhatsApp, the contact's phone number will be automatically populated in the phone number field. This field **cannot** be edited.
{% endhint %}

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fn8XVDO8bMoOxQNRXuXCi%2Fimage.png?alt=media&amp;token=55f99b2b-3065-40a9-ae19-32c098bb8e26" alt="" width="441"><figcaption></figcaption></figure>

1. You can add/delete notes for a specific contact. For example, you can add a note saying that this contact is a VIP, has a special request, or has a pending item that should be attended by the next agent.<br>

   <figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fcmh4SyoLifGlyqd6glvN%2Fimage.png?alt=media&amp;token=bd21c69d-a315-4435-ab84-dbe7e5b1c05e" alt="" width="441"><figcaption></figcaption></figure>
2. You can also add or delete a tag directly in this section. Clicking on "Frequency on taggings" will show you how many tags were applied to this contact in the last month. To edit your contacts, go to [Tags Management](/en/features/social-cdp/tags.md).
3. If you have the Custom Attribute feature added in your plan, this section is where the custom attribute for the contact will be located.

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/19a38333-e1fe-45ec-8142-3365631b2b6d/user_cropped_screenshot.jpeg?tl_px=123,319\&br_px=1671,1184\&force_format=png\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=818,277)
4. If you have the OMO plan, this is the section where you will see the Salesperson who is bound to your contact.

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/3ba47397-c6d5-47ee-bd7b-9a90593d9c92/user_cropped_screenshot.jpeg?tl_px=143,238\&br_px=1691,1103\&force_format=png\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=835,277)
5. If your contact is subscribed to your other social channels (such as WhatsApp, Facebook, or LINE), and has a conversation with you there via the same browser, you will be able to see them in "Other Conversations".

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/01e92fbc-b14b-48bc-b4c5-b17a106f6088/user_cropped_screenshot.jpeg?tl_px=158,339\&br_px=1706,1204\&force_format=png\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=844,277)
6. If you have the Omnichat Pixel installed on your website, you will see if your contact has added anything into their shopping cart on your website.

   You will also be able to see their order history for the past 90 days.

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/d6ed3277-5efe-48d5-9ace-db986b95b5f3/user_cropped_screenshot.jpeg?tl_px=136,520\&br_px=1684,1385\&force_format=png\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=821,277)
7. Contacts that write in to the Omnichat platform are automatically subscribed to receive broadcasts/marketing messages. You can manually deactivate that status in this section by turning the toggle off. In the same vein, you can block a spam contact by turning the "chat status" toggle off.

   ![](https://ajeuwbhvhr.cloudimg.io/colony-recorder.s3.amazonaws.com/files/2024-06-18/fbdf94a4-ebbf-4fc1-9c0c-a28f678684c7/user_cropped_screenshot.jpeg?tl_px=143,730\&br_px=1691,1596\&force_format=png\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=874,362)
8. If a contact requires the transcript of your recent conversation, you can export the conversation by clicking "Export". There will be a time record of the last export if an export was performed prior:

{% hint style="info" %}
**Note**: the conversation will be exported from the beginning of time to the current moment.
{% endhint %}

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2F5Kl3n8LSiZJ9yiH49Ast%2Fimage.png?alt=media&amp;token=4303a5bb-00f5-4d70-8a87-b703bb81fb26" alt=""><figcaption></figcaption></figure>

9. As seen in the image above, you can also delete conversations. Just click on the "Delete Conversation" button and you will be able to clear your conversation history with the contact.

{% hint style="warning" %}
**Keep in Mind:**

* **This action cannot be undone.** Deleted conversations are permanently removed and cannot be recovered or searched for in the Conversation Module.
* **Only Administrators and Supervisors** can delete conversations. Customer Service Managers and Customer Service Agents do not have this permission.
  {% endhint %}