File-Sharing: Capabilities and Limitations

You can enhance your messaging experience by sending files such as documents, images, videos, and audio to your contacts. However, the ability to send these files is subject to limitations imposed by the messaging channels used. The table below outlines the supported file types and their size constraints for each channel within Omnichat:

Messaging channel	Photo	Video	Audio	Document	Size Limit
Website chat	✔	✕	✕	✕	10MB
Facebook	✔	✔	✔	✔	8MB
LINE	✔	✔	✔	✔(64 MB)	50MB
WhatsApp	✔ (5 MB)	✔ (16 MB)	✔ (16 MB)	✔	varies according to file types

File Type and Size Requirements

For the best results across all channels, use the following file types and sizes:

Images: JPG/JPEG and PNG are supported across all channels.

• Facebook: For optimal performance, keep image sizes under 1MB.

LINE Videos: Use MOV or MP4 format. Supports common file types, e.g., csv, pdf, txt, excel, psd, ai, ppt, docx, doc. (Does not support .exe file format.)

How to Use

Tap the “＋” button (see arrow in the image below) to choose the type of file you want to send (Image / Video / Audio / File). The following example uses “File.”

Uploading files on LINE

File download expiry (LINE only):

• Currently, expiry applies only to 1:1 messages. Saved replies and broadcast messages are not subject to expiry.

• The validity is fixed at one month, calculated in UTC time. For example: If a file is uploaded on Sep 15 at 11:49 (local time), it will be recorded as Sep 16 at 00:00 UTC. Adding 30 days, the expiry date will be Oct 16 at 08:00 (local time).

File upload (Brand-side)

File received (Customer-side)

File upload on FB and WhatsApp

File upload (Brand-side)

File received (Facebook)

File received (WhatsApp)