> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/features/conversation-2.0/collaborative-conversation/adding-editing-collaborators.md).
# Adding / Editing Collaborators
Collaborators can be added to individual conversations, collaborative conversations, or WhatsApp group chats. Key details include:
* A maximum of **5 collaborators** can be added to a conversation (excluding the primary handler).
* The default status for collaborative conversations is **"In Progress."**
* Collaborative conversations do not appear in the **"Open"** status. If a customer sends a new message after the conversation ends, it reverts to **"In Progress"** for the handler and collaborators.
{% hint style="info" %}
**Access Levels for Adding Collaborators**
Only the **primary handler** or users with the following roles can add collaborators:
* Administrator
* Manager
* Customer Service Manager
* Marketing
{% endhint %}
## How to Add Collaborators
{% hint style="warning" %}
Ensure that the conversation you want to add collaborators to is in the **"In Progress"** status.
{% endhint %}
1. Navigate to your **"In Progress"** inbox, select the conversation you want to add collaborators to, and click the **far-left icon** in the top-right section.
2. A **pop-up screen** will appear, enabling you to add up to **5 collaborators**. Select the team members you wish to include in the conversation by clicking on the checkboxes on the left and proceed to add them.
3. You can also select the members based on their roles by clicking on the dropdown menu on the "All Roles" section.
4. Once you have completed your selection, click Save.
5. An event message will appear in the messaging section, notifying you that members have joined the collaborative chat.
## Editing Collaborators
### **Removing Collaborators from a Conversation**
Only the primary handler and administrators have the authority to remove collaborators from a conversation.
To remove a collaborator, follow the same process as adding one, but instead of checking the box next to their name, uncheck it. This action triggers two notifications:
1. **Conversation Status Log:** A record is added to the log, detailing the removal (e.g., "Jess removed Jess A from the collaborative conversation").
2. **Conversation Event Message:** A message appears within the conversation itself, confirming the removal (e.g., "Jess removed Jess A from the collaborative conversation").
The removed collaborator also receives a real-time notification (e.g., "Jess (Administrator) has removed you from Customer's collaborative conversation").
