Custom variable for Chatbot (add-on feature).

Custom variables can record customers' text replies or personal data from other system providers by API integration or customer answers. It helps not only your CRM system but also better understanding

Chatbot Settings

In addition to designing questions for customers to reply, custom variables can be used to record customer information through the Chatbot card.

Key: Custom field name

Value: Enter the stored value

You can save customers' reply into following types

• Text

• Number

• Date

• Date & Time

• Yes / No

If the consumer enters the data again, the new data will overwrite the previously filled information.

Custom variables for Chatbots can be used in Facebook and LINE platforms:

Text cards, Carousel cards, Quick Reply cards, and User input cards.

WhatsApp bots can use custom variable cards for

Text cards, Option list cards, and User Input cards.