Differences between 91APP Default Module with Omnichat Chatbot
Omnichat Chatbot can support the customized Text message, which the 91APP default module does not support yet. Let Omnichat tell you the differences!
"My membership Card" Chatbot Module
Step 1: If the customers, who have not yet completed the 91APP membership binding, and click the "Third-party identity binding button", they will receive the 6-digit verification code. Then the customer needs to send it to the LINE official account to complete the binding.
The content of the relevant text message on the left can be set in the "Advanced Automation" ->"Bot Builder"
When the customers complete the Omnichat binding and click the "My membership Card" bot's button, it will be directed to the Chatbot of the 91APP default module. The customers need to press "Binding" to complete the 91APP member binding.
Step 2: Set the Keyword via Omnichat Admin to trigger the "My Membership Card" block
Because 91APP default module without the trigger setting of "viewing my membership card", so you need to set the trigger rule within Omnichat Admin. Otherwise, the customers cannot trigger any message even if they click "My Membership Card"
Solution: You need to set "LINE channel Keyword Autoreply" and "Bot module" within Omnichat Admin. So that when the customers click the 91APP default module's "My Membership Card" button, they can trigger the Omnichat chatbot's Block through the Keyword Autoreply.
Next, link up the button of Omnichat chatbot's block to "@My Membership Card" Chatbot's block -> When the customer click "My Membership Card" the "@My Membership Card" 91APP Chatbot's block will be triggered
Step 3: When the customers click "My Membership Card" again
When the customers click "My Membership Card" again, it will trigger "@My Membership Card" Chatbot's block
The customer who binding with 91APP members already
Path: Click "Link LINE Account" on the official website to complete the third-party binding -> Click "inquire membership information" (linked to @My Membership Card chatbot's block) -> Trigger "@My Membership Card" 91APP Chatbot's module
"Shipping Progress" Chatbot Module
Step 1: If the customers, who have not yet completed the 91APP membership binding, and click the "Third-party identity binding button", they will receive the 6-digit verification code. Then the customer needs to send it to the LINE official account to complete the binding.
Step 2: Set the Keyword via Omnichat Admin to trigger the "Shipping Progress" block
Because 91APP default module without the trigger setting of "viewing order status", so you need to set the trigger rule within Omnichat Admin. Otherwise, the customers cannot trigger any message even if they click "Shipping Progress"
Solution: You need to set "LINE channel Keyword Autoreply" and "Bot module" within Omnichat Admin. So that when the customers click the 91APP default module's "My Membership Card" button, they can trigger the Omnichat chatbot's Block through the Keyword Autoreply.
Next, link up the button of Omnichat chatbot's block to "@Shipping Progress" Chatbot's block -> When the customer clicks "Shipping Progress" the "@Shipping Progress" 91APP Chatbot's block will be triggered
Step 3: When the customers click "Shipping Progress" again
When the customers click "Shipping Progress" again, it will trigger "@Shipping Progress" Chatbot's block
The customer who binding with 91APP members already
Path: Click "Link LINE Account" on the official website to complete the third-party binding -> Click "inquire shipping progress" (linked to @Shipping Progress chatbot's block) -> Trigger "@Shipping Progress" 91APP Chatbot's module
Remark
When you want the customers enter the membership card or inquire the shipping progress manually to get the related information. You can set new Keyword Autoreply to put in the commonly entered words from the customer into the rule of setting to trigger the member card block and shipping block
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