User Input Card

Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp

User Input Card allows you to collect responses from customers by asking a question and directing them to the next step based on their input.

You can set a question and determine which block they will be directed to after submitting their answer.

This card consists of two sections, both of which are required for setup.

User Input Card

1. Text: Enter your question to let customers know what you're asking.

2. "Reply after receiving user's message" Button : Set which block customers will be directed to after they submit their answer.

1. Text

Text Section

Use this section to enter your question so customers know what you're asking.

This section supports emojis and variables. Please note that this feature is not supported in Webchat or multi-platform setups.

Each platform has character limits:

Platform	Maximum Characters
Webchat, Facebook, Instagram, LINE	640 characters
Webchat	4096 characters
Facebook, Instagram	640 characters
LINE	640 characters
WhatsApp	640 characters

2. "Reply after receiving user's message" Button

"Reply after receiving user's message" Button Action

Here you can set which block customers will be directed to after they submit their answer.

If the customer's response is a text message, it will trigger the next block and be saved as a custom attribute unless it doesn't match the preset data type for custom attributes.

Non-text responses, such as images, videos, stickers, emojis, and other media types, won't trigger the next block and won't be saved as custom attributes.

Before using this feature, make sure to add attribute data on the Custom Attributes page. For instructions, please click here.

Important Notes When Using This Card:

1. User Input message must be responded within 1 hour; otherwise, the next action won't trigger, and the response won't be saved as a custom attribute.

2. To successfully trigger the next block and save the response as a custom attribute, the customer's message must be plain text. Images, videos, stickers, emojis, and other media types will not work.

3. User Input message card must be the last message card within the block.

4. User Input card cannot direct customers to system default blocks.

Below is an example of how an User Input Card displays to customers on each platform:

Card setup:

User Input Card

How the card displays on each platform: