Text Card

Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp, Abandoned Cart Remarking

Text Card allows you to display text, links, and emojis, and includes customizable buttons to guide customers.

It has two editable sections: text and button.

The text section supports text, URLs, and emojis.

In the button section, you can add buttons to lead customers to the next step, direct them to a URL, or apply a tag when they click a button.

Click the “{...}” button in the bottom-right corner to add various parameters, such as the Contact Name, Member ID, Email, Phone Number, Channel ID, Social User ID, WhatsApp BSUID, and more.

Click the “Emoji” button in the bottom-right corner to add emojis.

Text

Each platform has a character limit for text input:

Platform	Maximum Characters
Webchat, Facebook, Instragram, LINE	640 characters
Webchat	640 characters
Facebook, Instagram	640 characters
LINE	2000 characters
WhatsApp	4096 characters
Abandoned Cart Message	160 characters

Button

You can add buttons to the text card, but there are limits on the button name's character count and the number of buttons allowed per platform.

• Each button name can have up to 20 characters.

• The number of buttons allowed per platform is as follows:

Platform	Maximum Number of Buttons
Webchat, Facebook, Instragram, LINE	3 buttons
Webchat	3 buttons
Facebook, Instagram	3 buttons
LINE	40 buttons
WhatsApp	Reply block: 3 buttons Open URL: 1 button Reply block and Open URL cannot be used in the same card.
Abandoned Cart Message	3 buttons

Available Button Actions

Button Action

1. Actions Upon Clicking

   1. Reply Block: Clicking the button will take customers to the designated card.

   2. Open URL:

      1. When a customer clicks the button, it will redirect to the specified URL.

      2. The URL cannot be a shortened or redirected URL. Otherwise, the identity binding will not be successful.

      3. You can enable 'Open the link via a redirect page' to open links that often fail to load on Messenger (such as LIFF, deep links, etc.) through an intermediate redirect page.

      4. When editing a URL, you can change variables by clicking the lower right corner icon, but please note that this feature is not supported in Webchat.

Changing Variables

Share chatbot messages with LINE friends

You can now set up an action in Chatbot 2.0 that allows customers to share chatbot messages with their LINE friends. This feature is only supported on LINE platform and is available exclusively in Chatbot 2.0.

Supported card and button types

• Text Card (including human agent card)

  • Button

• Carousel Card

  • Action upon Clicking the Image

  • Button

• Image Carousel Card

  • Action upon Clicking the Image

  • Button

Limitations

• Only the following card types can be shared with others:

  • Text Card

  • Image Card

  • Carousel Card

  • Image Carousel Card

  • Image Map (Action can not be a Video Message)

  • Video Card

• Buttons on shared cards:

  • Only URL-type actions are allowed, such as opening a URL or sharing to LINE friends.

  • If you use other types of actions, an error will show.

  • If the block includes a LINE Rich Menu, transparent backgrounds are not allowed.

Sharing Chatbot Messages with LINE Friends

You can now use Chatbot 2.0 to set up actions that allow customers to share chatbot messages with their LINE friends. This feature is only available on LINE platform and is only supported in Chatbot 2.0.

Supported Card and Button Types

You can set up "Share with LINE Friends" action on the following card types and buttons:

• Text Card

  • Regular button (including Live Agent Card)

• Carousel Card

  • Image click action

  • Regular button

• Image Carousel Message Card

  • Image click action

  • Regular button

Restrictions

1. Only the following card types can be used in a shared block:

   • Text Card

   • Image Card

   • Video Card

   • Carousel Card

   • Image Carousel Message Card

   • LINE Rich Menu

2. Button Restrictions for Shared Blocks:

   • Only URL-based actions are allowed for buttons, such as:

     • Open URL

     • Share with LINE Friends

   • Using other action types will trigger an error.

   • If the block includes a LINE Rich Menu, it can't use a transparent background.

1. Additional Actions

   1. Add Tag: When the customer clicks the button, it will add the preset tag to the customer automatically.

   2. Save as Custom Attribute:

      1. When the customer clicks the button, it will add the preset custome attribute to the customer automatically.

      2. Before using this feature, make sure to add attribute data on the Custom Attributes page. For instructions, please click here.

Add Tag:

• Tagging is not supported in Webchat.

• Tags can be applied to customers in the following cases:

  • The URL set in the button is a shortened link.

  • If a customer clicks the button URL and the page redirects immediately.

  • The website opened via the button URL does not have the Omnichat chat plugin installed.

  ❗In the above cases, identity binding will not be successful.

Below is an example of how a Text Card displays to customers on each platform:

Card setup:

Text Card

How the card displays on each platform:

Please note that on the WhatsApp platform, Reply block and Open URL cannot be used in the same card. This is why only the Open URL action, FAQ button, is shown on the card.