System Default Blocks for 91APP Users
Supported Platform: LINE
If you're using 91APP, you'll see 3 extra blocks: Member Card, Order Status, and Hot Products.
These blocks help 91APP customers to check their membership details, shipping status, and recommended products through LINE.
How to Activate 91APP-Related Blocks
Step 1: Go to your 91APP backend and complete the required settings
Open OSM Settings > LINE Module Settings. Under the partner selection, choose "Omnichat", as this setup requires transferring the Webhook URL between 91APP and Omnichat to make the chatbot work properly on 91APP.
You'll see two reminder pop-ups. One will ask you to enter Omnichat's Webhook URL, and the other will inform you the chatbot plugin will be closed on this page. To continue, please go to the Omnichat Admin Panel to complete the setup.
After you select Omnichat as the partner, the Webhook URL field will appear. Paste Omnichat's Webhook URL into the field to ensure data transfers smoothly between 91APP and Omnichat. To find the Webhook URL, go to Omnichat Admin > Channels > Social Channels > LINE, and copy the Webhook URL by clicking "Action".
Once Omnichat is selected as the partner, 91APP's chatbot will be disabled. You'll need to manage and set up the chatbot directly in Omnichat console.
Step 2: Set Up Blocks in Omnichat's Chatbot 2.0
System Default Blocks can be used when setting a block reply for a button in a card. For 91APP users, these blocks can be applied in Text Cards, Carousel Cards, and Image Carousel Message Cards.
Here's an example of setting a System Default Block in a Text Card: When setting a button, choose "Reply block" under "Actions Upon Clicking". You'll then see the System Default Blocks listed in the dropdown menu in the card section.
As mentioned above, if you're a 91APP user, you'll see 3 extra options in the dropdown menu.
Step 3: Best Practices for Using 91APP Related Blocks
Aside from binding 91APP members through your official website, you can also use the following methods to complete the binding process and allow customers to check their 91APP membership details, order records or recommended products:
Chatbot Welcome Block (if you’ve set one up and published it on LINE)
Auto Reply
After completing the block setup, you can apply "Auto Reply" to let customers trigger the "My Membership Card", "Shipping Progress", or "Hot Products" block by entering specific keywords.
To set up Auto Reply rules, please refer to this tutorial.
Chatbot Welcome Block
Besides Auto Reply, you can also use the Welcome block to trigger it.
You can set a text message in the Welcome block and add buttons that link to @My Membership Card (LINE only), @Shipping Progress (LINE only), or @HotProducts (LINE only).
LINE Imagemap
After completing the block setup, go to "Advanced Automation" → "LINE Rich Menu" to set the action. For more details about the LINE Rich Menu, please refer to this tutorial.
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