Scheduled Auto-reply Card

Supported Platforms: Facebook, Instagram, LINE, WhatsApp, and Abandoned Cart Message

With the Scheduled Auto-reply Card, you can set automated replies to be sent after a defined delay, to ensure prompt follow-up with customers.

You can put this card after any types of cards, except those that must be the last card in the block.

The trigger time can be specified, and you can choose whether to send the reply if there's no interaction, as well as customize the content to be sent when the time arrives.

This card requires 3 sections to be set up:

Scheduled Auto-reply Card

1. Scheduled Sending Time: Set the trigger time in minutes, with a minimum of 1. Only whole numbers are allowed, and any decimals will be removed automatically.

2. Trigger Option: Choose whether to send the scheduled reply if the customer hasn't interacted within the set time. The interaction includes clicking chatbot buttons, sending text, images, etc.

3. Reply Content: Set the message to reply at the scheduled time.

Important Notes When Using This Card:

If a customer hasn't replied within 24 hours on WhatsApp, Facebook, or Instagram, the scheduled reply card cannot be sent due to Meta's 24-hour policy. To make sure scheduled reply card is sent successfully, it's recommended to set the scheduled send time within 24 hours (1440 minutes) for these platforms.

Below is an example of how a Scheduled Auto-reply Card displays to customers on each platform:

Card setup:

Scheduled Auto-reply Card

How the card displays on each platform: