Quick Reply Card

Supported Platforms: Webchat, Facebook, Instagram, LINE

Using the Quick Reply Card, you can present text and buttons to guide customers to the next step with just a click.

The message is fully customizable, and you can add up to 10 buttons, each triggering specific actions or directing customers to the next block.

This card has 2 sections, and both are required for setup:

Quick Reply Card

1. Text: This is where you enter the text that leads customers to click the buttons below.

2. Button: This is where customers click to be directed to the next block.

1. Text

Maximum text length: 640 characters.

Text section supports emojis and variables. Please note that this feature is not supported in Webchat or multi-platform setups.

2. Button

You can add 1~10 buttons in this card.

This section has 3 editable parts:

Button Setup

1. Button name: Up to 20 characters

2. Reply Block Upon Clicking: Clicking the button will take customers to the designated card. You can also set it to a system default blocks.

3. Additional Actions

   1. Add Tag: When the customer clicks the button, it will add the preset tag to the customer automatically.

   2. Save as Custom Attribute:

      1. When the customer clicks the button, it will add the preset custom attribute to the customer automatically.

      2. Before using this feature, make sure to add attribute data on the Custom Attributes page. For instructions, please click here.

Important Notes When Using This Card:

1. The option of the quick reply card isn't displayed on the Instagram desktop version due to Meta being unsupported.

2. Quick Reply Card must be the last message card within the block.

Below is an example of how a Quick Reply Card displays to customers on each platform:

Card setup:

Quick Reply Card

How the card displays on each platform: