Option List Card (WhatsApp Only)

Supported Platforms: WhatsApp

The "Option list" card functions the same as the "Quick reply" card. You can add a short description for each option button below. When a consumer clicks a button, they'll be taken to the block you set.

This card has 3 required sections for setup:

Option List Card

1. Text

2. Option List Name (for the buttons below)

3. Button

1. Text

Maximum length: 4096 characters.

Text section supports emojis and variables. Please note that this feature is not supported in Webchat or multi-platform setups.

2. Option List Name (for the buttons below)

Enter a name to categorize the buttons below.

3. Button

You can add 1~10 buttons in this card.

This section has 3 editable parts:

Button Section

1. Button Name and Description: A button name is required, while the description is optional. Emojis and variables are supported in the description.

Button Name and Description

1. Actions Upon Clicking: Clicking the button will take customers to the designated card. You can also set it to a system default blocks.

2. Additional Actions

   1. Add Tag: When the customer clicks the button, it will add the preset tag to the customer automatically.

   2. Save as Custom Attribute:

      1. When the customer clicks the button, it will add the preset custom attribute to the customer automatically.

      2. Before using this feature, make sure to add attribute data on the Custom Attributes page. For instructions, please click here.

Important Notes When Using This Card:

Option List Card must be the last message card within the block.

Below is an example of how an Option List Card is set up and displayed to customers on WhatsApp:

Card setup:

Option List Card

How the card displays on WhatsApp: