Conditional Reply Card

Supported Platforms: Webchat, Facebook, Instagram, LINE, WhatsApp, Abandoned Cart Remarking

Conditional Reply Card is used to control the conversation flow by setting conditions that decide which block to trigger next.

You can guide customers to the next step based on conditions such as tags, custom attributes, or other data you’ve collected, enabling a more personalized and interactive experience.

Conditional Reply Card

This card has only one required section to set up: Condition Settings.

You can select conditions from the dropdown menu and set which block to trigger for customers based on whether the conditions are met or not.

Conditions and Filters

Condition	Filter
Tag	All Match/Any Match You can enter multiple tags.
Member ID	Exists/Does Not Exist
Phone Number	Exists/Does Not Exist
Email	Exists/Does Not Exist
Accumulated Points	Point Filters Not supported on Webchat & Multi-platforms.
Points Balance	Point Filters Not supported on Webchat & Multi-platforms.
Custom Attribute	Preset Custom Attribute Data Only one custom attribute can be applied.
Mobile Number Binding	Bound/Unbound Supported on LINE only, not on Multi-platforms.
91APP Member Binding	Bound/Unbound Supported on LINE only, not on Multi-platforms.

Important Notes When Using This Card:

• This card is available as an add-on. If you're interested in using this feature, please contact your PM, CS, or Customer Support Team.

• This feature is not supported in Broadcast, so you cannot include a "Conditional Reply" card in a broadcast message.

• Custom attributes can only be applied to one attribute.

• Trigger Actions cannot set the System Default Blocks or the Live Chat card.

Below is an example of how a Conditional Reply Card displays to customers when the condition is met or not met:

Card setup:

Conditional Reply Card

How the card displays if the condition is met: Since this customer has their phone number stored in the Omnichat contact profile on WhatsApp, a photo message is sent to them.

How the card displays if the condition is not met: Since this customer has no phone number stored in the Omnichat contact profile on Facebook, a User Input Card asking them to provide their birthday info is sent.