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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Custom Conditions

Here's how to set up your broadcast with custom conditions in a few easy steps:

  1. Navigate to Broadcast 2.0: Locate the Broadcast 2.0 section on the left-hand menu bar.

  2. You will see a dashboard with a brief report of the previous broadcast activities once the page loads. Proceed to click on "New Broadcast".

  3. If you are broadcasting with Custom Conditions, the selection has been made by default for you.

  4. Proceed to select your preferred channel for the broadcast.

Heads Up: Promotional messages on Facebook Messenger Broadcasts can only be sent within 24 hours of user interaction.

  1. Click on "Add Condition". A set of filter options will appear. Add the necessary filters for precise audience targeting.

If you add multiple filter conditions, only users who meet all of the conditions will be included in your target audience.

  • For example, if you add the filters "Last Interaction from Customer -Within 30 Days" and "Subscription of Social Chanels -Bound", then only customers who have interacted with your brand within the last 30 days AND who have also bound their social channels with your account will be included in your target audience.

  • Users who meet only one of the conditions will be excluded.

  1. Once you are done, click 'Refresh' to see the estimated recipients for your broadcast.

Notes on Time-Based Criteria Definitions:

  • Last Interaction from Customer: This refers to the last time a customer has interacted with your brand or account. This could include sending you a message, interacting with your chatbot, or subscribing to your page or account.

  • Last Promotional Message from Team: This includes shopping cart remarketing messages and broadcasts.

  • Last Interaction from Team: This refers to the time that a customer service representative last interacted with the customer one-on-one.

  • If you have selected a time-based criteria, hovering on the time selection after will show you further information regarding the time period this selection affects.

  1. Click Next to proceed with the message content for your broadcast.

  2. Proceed to add the subject of your broadcast. Please note that the subject is only seen by the platform users and not your contacts.

  3. Select your broadcast delivery time. You can choose to send "now" (default selection), or schedule your broadcast. You will have to select the date and time of your broadcast if so.

  4. (Optional) To further segment your contacts, you may add tags on your contacts.

  5. Now, it's time to personalize your message content for your chosen channel.

  6. If you selected WhatsApp as your preferred channel, you need to choose a Message Template for the broadcast. Your available Templates will appear as shown below:

  7. If you have selected Facebook Messenger as your preferred channel, you will have to select the "Message Tag" type prior to curating your message content. Please ensure that the content adheres to the selected Message Tag category.

  8. Then, curate your broadcast content by creating a custom message or a corresponding Chatbot Block.

  9. If you choose LINE as your preferred channel, your broadcast quota will be shown based on your LINE Official Account plan. Proceed to set up your broadcast accordingly.

  10. Once you have completed setting everything up, you may send a Test Message to see how it looks like from the contact's perspective.

Test Message Costs: Please note that sending a test message will also incur a fee according to your chosen channel's pricing structure.

  1. Once you're happy with your message, click "Broadcast" to send it. All set!

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