Upcoming Update to Feature Names

Dear users,

To make navigation more intuitive and improve the overall user experience, we will be updating the names of some features across our web platform starting September 17, 2025. One of the key areas where you will notice these updates is the sidebar menu in the admin panel.

This is a labeling update only — there will be no changes to the features themselves or how they function. The goal is to provide clearer, more consistent naming that better reflects each feature’s purpose.

Here is the overview of the upcoming changes:

Old Name (English)	New Name (English)	Old Name (中文)	New Name (中文)
Subscription Tool	Website Binding	社群身份綁定	官網綁定
Cross-channel Connector	OmniLink	跨社群一鍵整合	OmniLink
Omni-Customer analysis	Omni-Customer Report	全渠道顧客分析	全渠道顧客分析
Customer Management	Customer Profiles	顧客管理	顧客檔案
Social Contact	Channel Contacts	社群聯絡人	渠道聯絡人
Audience Management	Audience Segmentation	受眾管理	受眾分群
Custom Attribute Management	Custom Attributes	自訂屬性	自訂屬性
Tag Management	Tags	標籤管理	標籤
Import Customer Data	Data Import	匯入顧客資料	資料匯入
Order Notification Settings	Order Notification	訂單通知設定	訂單通知
Terms and Conditions Content Settings	Terms and Conditions	適用條款內容設定	適用條款
Remarketing Message	Remarketing Messages	官網顧客行銷	官網顧客行銷
Bot Builder	Chatbot	自助設計機器人	聊天機器人
Keyword Auto Reply	Auto Reply	關鍵字自動回覆	訊息自動回覆
Keyword Auto Assign	Auto Assign	關鍵字自動指派	對話自動指派
Customer Journey	Journey	全渠道顧客旅程	旅程
Coupons Management	Coupons	優惠券管理	優惠券
Customer Survey Setting	Customer Surveys	滿意度調查設定	滿意度調查
Saved Reply Management	Saved Replies	管理預存回覆	預存回覆
Game Modules	Interactive Games	遊戲模組	互動遊戲
Receipt Campaign	Receipt Campaigns	發票模組	發票活動
Import Points	Loyalty Points Import	匯入點數	匯入點數
Chat Statistics	Conversation Report	聊天統計	對話報表
Conversion Analysis	Conversion Report	轉換率分析	轉換率分析
Points	Loyalty Points Log	點數歷程	點數歷程
Mass Message Report	Mass Message Report	群發訊息紀錄	群發訊息報表
Send Record of Open API	Message API Report	Open API 發送紀錄	Message API 報表
Webchat	Webchat Plugin	網站對話插件	網站對話插件
Social Channels Integration	Social Channels	串接社群通訊渠道	社群帳號
App Integration	Third-Party Apps	串接應用程式	第三方應用
Channel Frequently Used Message Settings	Frequently Used Messages	社群常用訊息與設定	社群常用訊息
WhatsApp Template	WhatsApp Message Templates	WhatsApp 訊息範本	WhatsApp 訊息範本
Member Card Setting	Membership Card	會員卡設定	會員卡
Third-party Survey	SurveyCake	第三方問卷	SurveyCake
Staff Roster Management	Staff Schedule	店員排班管理	店員排班
OMO Binding Setting	Staff Binding Settings	OMO 綁定設定	店員綁定設定
OMO Message Count Setting	Message Count Settings	OMO 訊息數量設定	訊息數量設定
Webhook Settings	Webhook	Webhook 設定	Webhook
Account Overview	Billing Overview	帳戶總覽	帳務總覽

If you have any questions, please do not hesitate to contact our support team or your account manager.