New Side Menu Navigation Structure

Effective on 7 Oct 2026

Dear Omnichat User,

To help you navigate your workspace more efficiently, we have reorganized our side menu into a cleaner, more intuitive structure.

All your familiar tools are organized under clear primary categories, making daily operations faster and easier.

Flexibility to Switch Back Anytime

We understand that adapting to a new layout takes a little time. To ensure a smooth transition for your team, you will have total flexibility to move at your own pace:

• Instant Classic Mode Toggle: If you ever need to return to the familiar layout, you can easily switch back to Classic Mode at any time simply by clicking the "Switch to Classic Mode" toggle button located at the bottom of your screen.

Side Menu Structure Overview

Below is the new side menu hierarchy organized by primary category and included features:

Primary Category	Included Features
OmniClaw
Overview
Inbox
Broadcast
Message Flow
Message Flow (Old)
CRM	Contacts : Customer Profiles Channel Contacts Data Import Custom Attributes Tags Identity Linking : OmniLink Website Binding Mobile Number Binding Segmentation : Segments Loyalty : Membership Card Points Import QR Code Points Points History
Marketing	Coupons Games Social Channel Interactions Receipt Campaigns Website Remarketing Cart Remarketing Journey Scheduled Journey
Sales	Chat To Order : Order List General Settings Order Notifications Terms and Conditions Settings : Store Management Staff Schedule Staff Binding Settings Message Count Settings
Customer Service	Saved Replies Auto Reply Auto Assign Conversation Settings Customer Survey
Omni AI	Agent Studio Knowledge Base Advanced Media Gallery
Analytics	Conversation Report Mass Message Report Customer Insights Conversion Report Meta Ads Report Product Referral Report Survey Report Message API Report WhatsApp Messages Report
Settings	Channel : Website Plugin Social Channel Integrations Social Channel Settings WhatsApp Message Templates WhatsApp Flows WhatsApp Sticker Pack LINE Flex Message LINE NotiPress LINE Rich Menu LINE Imagemap Message
Integration	App Integrations 91APP Member Settings SurveyCake Webhook Open API Token
Organisation	Teammates, Team Profile, Billing Overview

Need Help?

Want to double-check which feature names have been updated? Click here to view the Feature Renaming Guide.

If you have any questions about finding your tools in the new menu, please feel free to reach out to our support team!