> For the complete documentation index, see [llms.txt](https://docs.omnichat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.omnichat.ai/en/announcements/new-side-menu-navigation-structure.md).

# New Side Menu Navigation Structure

Effective on 7 Oct 2026

Dear Omnichat User,

To help you navigate your workspace more efficiently, we have reorganized our side menu into a cleaner, more intuitive structure.

<figure><img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2Fd6lpKnzXhu7ox0g11QE6%2F%E8%9E%A2%E5%B9%95%E6%88%AA%E5%9C%96%202026-09-14%20%E4%B8%8B%E5%8D%883.22.59.png?alt=media&amp;token=eb083aac-79e9-435f-8936-da47d6327117" alt=""><figcaption></figcaption></figure>

All your familiar tools are organized under clear primary categories, making daily operations faster and easier.

### Flexibility to Switch Back Anytime

We understand that adapting to a new layout takes a little time. To ensure a smooth transition for your team, you will have total flexibility to move at your own pace:

* Instant Classic Mode Toggle: If you ever need to return to the familiar layout, you can easily switch back to Classic Mode at any time simply by clicking the "Switch to Classic Mode" toggle button located at the bottom of your screen.

<img src="https://2848678129-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3u2I1osIy6mEi07X1z46%2Fuploads%2FQUU9aavJOi9PsljnQomc%2Funknown.png?alt=media&amp;token=96fa91c7-5a74-4472-ba53-1c72d3be1a7e" alt="" height="296" width="602">

### Side Menu Structure Overview

Below is the new side menu hierarchy organized by primary category and included features:

<table data-header-hidden><thead><tr><th width="189.96875"></th><th></th></tr></thead><tbody><tr><td><strong>Primary Category</strong></td><td><strong>Included Features</strong></td></tr><tr><td><strong>OmniClaw</strong></td><td><br></td></tr><tr><td><strong>Overview</strong></td><td><br></td></tr><tr><td><strong>Inbox</strong></td><td><br></td></tr><tr><td><strong>Broadcast</strong></td><td></td></tr><tr><td><strong>Message Flow</strong></td><td></td></tr><tr><td><strong>Message Flow (Old)</strong></td><td></td></tr><tr><td><strong>CRM</strong></td><td><p><strong>Contacts :</strong> <br>Customer Profiles<br>Channel Contacts<br>Data Import<br>Custom Attributes<br>Tags<br><br><strong>Identity Linking :</strong> <br>OmniLink<br>Website Binding <br>Mobile Number Binding </p><p><br><strong>Segmentation :</strong> Segments<br><br><strong>Loyalty :</strong> <br>Membership Card <br>Points Import<br>QR Code Points <br>Points History</p></td></tr><tr><td><strong>Marketing</strong></td><td>Coupons <br>Games <br>Social Channel Interactions <br>Receipt Campaigns<br>Website Remarketing<br>Cart Remarketing<br>Journey<br>Scheduled Journey</td></tr><tr><td><strong>Sales</strong></td><td><strong>Chat To Order :</strong> <br>Order List<br>General Settings<br>Order Notifications<br>Terms and Conditions<br><br><strong>Settings :</strong> <br>Store Management<br>Staff Schedule<br>Staff Binding Settings<br>Message Count Settings <br></td></tr><tr><td><strong>Customer Service</strong></td><td>Saved Replies<br>Auto Reply <br>Auto Assign <br>Conversation Settings <br>Customer Survey</td></tr><tr><td><strong>Omni AI</strong></td><td>Agent Studio<br>Knowledge Base <br>Advanced Media Gallery</td></tr><tr><td><strong>Analytics</strong></td><td>Conversation Report<br>Mass Message Report<br>Customer Insights<br>Conversion Report<br>Meta Ads Report<br>Product Referral Report<br>Survey Report<br>Message API Report<br>WhatsApp Messages Report</td></tr><tr><td><strong>Settings</strong></td><td><strong>Channel :</strong> <br>Website Plugin<br>Social Channel Integrations<br>Social Channel Settings<br>WhatsApp Message Templates<br>WhatsApp Flows<br>WhatsApp Sticker Pack<br>LINE Flex Message<br>LINE NotiPress<br>LINE Rich Menu<br>LINE Imagemap Message</td></tr><tr><td><strong>Integration</strong></td><td>App Integrations<br>91APP Member Settings<br>SurveyCake<br>Webhook<br>Open API Token</td></tr><tr><td><strong>Organisation</strong></td><td>Teammates, <br>Team Profile, <br>Billing Overview</td></tr></tbody></table>

### Need Help?

Want to double-check which feature names have been updated? [Click here to view the Feature Renaming Guide.](/en/announcements/feature-name-changes-in-omnichat.md)

If you have any questions about finding your tools in the new menu, please feel free to reach out to our support team!<br>