Feature Name Changes in Omnichat

Effective on 7 Oct 2026

Dear Omnichat User,

To help align our system with industry standards and make automated messaging workflows clearer, we are updating the names of several key features across the platform.

Please note that all core functionalities, saved settings, automated rules, and historical data remain completely unchanged. Only the display names are being updated to improve overall clarity.

Feature Name Quick Reference

Use the table below to quickly find the updated names for your everyday tools:

Old Name (English)	New Name (English)	現有名稱 (中文)	新名稱 (中文)
Conversation	Inbox	對話	訊息匣
Chatbot	Message Flow	聊天機器人	訊息流程
FB/IG Comment Reply	Social Channel Interactions	FB/IG 留言回覆	社群互動
Frequently Used Messages	Social Channel Settings	社群常用訊息	社群帳號設定
Audience Segmentation	Segments	受眾分群	-
Loyalty Engine	Loyalty	會員成長引擎	會員忠誠度
Loyalty Points Import	Points Import	匯入點數	點數匯入
QR Code Loyalty Points	QR Code Points	QR Code 集點	-
Loyalty Point Log	Points History	點數歷程	-
Interactive Games	Games	互動遊戲	遊戲
Remarketing Messages	Website Remarketing	官網顧客行銷	官網再行銷
Abandoned Cart Remarketing	Cart Remarketing	購物車再行銷	-
Auto Scheduler	Scheduled Journey	自動化排程	旅程排程
Omni-Customer Report	Customer Insights	全渠道顧客分析	顧客洞察
Conversion Report	-	轉換率分析	轉換率報表
Product Referral Report	-	導購連結報表	導購報表
Webchat Plugin	-	網站對話插件	網站插件
Social Channels	Social Channel Integrations	社群帳號	社群帳號串接
Product Feed	Product Catalog	產品目錄	商品目錄
Third-Party Apps	App integrations	第三方應用	應用程式整合

Need Help?

Looking to see where these tools live in the new navigation menu? Click here to view the Side Menu Navigation Guide.

If you have any questions regarding these name updates, please feel free to reach out to our support team!